Returns Procedure

Our returns procedure is simple, and is valid for 30 days from the date of purchase. If you need to return an item or a complete order just follow the steps below.

  1. Please contact us by ringing 01959 546 476 or email at info@boatfittings.co.uk giving a short description of why you want to return your items.
  2. We’ll then give you a returns number. This returns number will need to be clearly marked on the outside of your parcel so it can be identified on arrival. Please note, failure to mark a returns reference number on the outside of your parcel may result in a delay in processing your return.
  3. Once we receive the item we’ll be able to proceed with a refund. In the case that items are being returned because the customer has changed their mind about the suitability of the product ordered, we reserve the right to deduct the cost our our outward postage for the ordered item(s) from the refund amount. This applies even if the order qualified for a 'free postage' sales incentive.